OCL Regeneration Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
1. Information About Us
OCL Regeneration Ltd Limited Company, registered in England under company number 05860329 Registered address: Systems House, Beluncle Halt, Stoke Road, Hoo, Rochester, Kent, ME3 9NT VAT number: 899 5022 75
2. What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
3. What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details.
The personal data that we use is set out in Part 5, below.
4. What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
a) The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
b) The right to access the personal data we hold about you. Part 10 will tell you how to do this.
c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 11 to find out more.
e) The right to restrict (i.e. prevent) the processing of your personal data.
f) The right to object to us using your personal data for a particular purpose or purposes.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau. If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
5. What Personal Data Do You Collect?
We may collect some or all of the following personal data (this may vary according to your relationship with us):
- Contact details
- Payment information
- Source of enquiry
- Any other personal information that you choose to provide to us when you complete our new account application form
6. How Do You Use My Personal Data?
Under the GDPR, we must always have a lawful basis for using personal data and the lawful basis we use to process your details are legitimate. This is because the data is necessary for our performance of a contract with you. Our legitimate interests are as follows:
- Providing and managing your account.
- Supplying our products and services to you.
- Personalising and tailoring our products and services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email and post
We may also use your personal data for marketing purposes, which may include contacting you by email, telephone or post with information, news, and offers on our products and services. You will not be sent any unlawful marketing or spam and your details will not be shared with any third parties. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to request that you are removed from any future marketing campaigns.
7. How Long Will You Keep My Personal Data?
We will not retain data longer than is necessary to fulfil the purpose for which it was collected, or as required by applicable laws or regulations, or to enforce our legal rights.
We will retain your information for as long as your account is active or as long as needed to provide you with our services. We retain information relating to financial and accounting records for 6 years to comply with HMRC requirements.
8. How and Where Do You Store My Personal Data?
We take every precaution to protect your information. To this end all personal information stored by us is kept on servers in a secure environment. Only qualified and elected members of staff who need the information to perform a specific job are granted access to personally identifiable information.
We regularly review policies and procedures to ensure that our systems remain safe and secure for your protection. We will not transfer, process or store your data anywhere that is outside of the European Economic Area.
9. Do You Share My Personal Data?
We do not share your personal data with any third parties.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
10. How Can I Access My Personal Data?
If you would like to know what personal data we hold for you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. We will respond to your subject access request within one month of receiving it.
11. How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Data Protection Officer: Sarah Hilstrop
Email address: email@example.com
Telephone number: 0845 658 5301
Postal Address: : OCL Regeneration Ltd, Systems House, Beluncle Halt, Stoke Road, Hoo, Rochester, Kent, ME3 9NT
12. Changes to this Privacy Notice